We want you to be completely happy with what you ordered. If something isn't right, here is exactly how returns and exchanges work at REVOQ — no small print, no surprises.

At a glance

• 7 days to request a return or exchange, counted from the day your order is delivered.
• Items must be unworn, unwashed and unaltered, with all tags attached and in the original packaging.
• Exchanges for a different size or colour are arranged by our team; where stock allows, we swap the item at your door in a single courier visit.
• Refunds go back to your original payment method, or to a REVOQ gift card if you prefer.
• Sale, promotional and final-sale items are not eligible for return or exchange.

What can be returned

To qualify, your item must meet all of the following:

• The request is submitted within 7 calendar days of the confirmed delivery date.
• The item is unworn, unwashed and unaltered, with no marks, odours or signs of use.
• All original tags and labels are still attached, and the item is returned in its original packaging.
• The item was bought at full price. Items purchased during a sale or promotion, or marked as final sale, cannot be returned or exchanged.
• One return request per order.

How to request a return

1. Fill in the Return & Exchange Form and select Return. You will need your order number, name, email and mobile number.
2. Our team reviews the request and, once approved, sends you the return address.
3. Pack the item securely and send it back using a courier of your choice. Please keep the tracking number until your refund is confirmed.

How to exchange

Need a different size or colour? Use the same Return & Exchange Form, select Exchange and tell us which item you would like instead.

• If the replacement is in stock, we schedule one courier visit to your address. The courier collects the original item and hands over the replacement at the same time, so you are never without your order.
• If the replacement is not available, we issue a REVOQ gift card for the value of the item once it reaches us, and you can order anything you like from the store.

Exchanged items must meet the same conditions as returns: unworn, unwashed, unaltered, with tags attached, and bought at full price.

Return shipping

• Return shipping is paid by the customer.
• Please use a reliable, trackable courier. REVOQ cannot take responsibility for parcels that are lost or damaged on their way back to us.

Refunds

Once the item arrives and passes a quick quality check, choose how you would like to be refunded:

• Original payment method — the amount goes back to the card or account you paid with. For cash-on-delivery orders we will ask for your bank details.
• REVOQ gift card — a digital gift card for the full value of the item, valid for 6 months from the date of issue. Gift cards cannot be exchanged for cash.

Shipping charges, if any, are not refundable. Please allow up to 4–6 weeks from the date we receive your item for inspection, approval and processing. Most cases are resolved well before that.

Received a damaged or incorrect item?

Please contact us within 48 hours of delivery with your order number and a photo of the item. We will put it right as quickly as possible — replacement or refund, at no cost to you.

Need help?

Our team is happy to walk you through any step.

• Email: contact@therevoq.com
• Phone / WhatsApp: 0300 90 REVOQ (0300 9073867)
• Hours: Monday to Saturday, 11 am – 7 pm PKT

Last updated October 2026. REVOQ reserves the right to amend this policy; the version published on this page applies to your order.